Information - Advice Agencies

Age Connects Torfaen

We aim to reduce poverty, loneliness and isolation by providing information, activities and increasing independence of the service user. We are continually looking at new and innovative ways of working. We continually seek opportunities to expand the range of services offered to older people and their carers.

Age Concern Torfaen is a member of the Age Concern South East Wales Regional Group. Working jointly with Age Concern Gwent, Age Concern Cardiff and the Vale of Glamorgan and Age Concern Morgannwg, the charity seeks to achieve the best quality of life for older people in the region.

The Widdershins Centre East Avenue

Tel/Ffôn: 01495 774455
Web/Gwe: Age Connects Torfaen

Barnardos Cymru

Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour.

We believe in the abused, the vulnerable, the forgotten and the neglected. We will support them, stand up for them and bring out the best in each and every child.

We do this because we believe that every child deserves the best start in life and the chance to fulfil their potential.

We use the knowledge gained from our direct work with children to campaign for better childcare policy and to champion the rights of every child.

With the right help, committed support and a little belief, even the most vulnerable children can turn their lives around. Barnardo’s is regulated by the Charity Commission. Being a registered charity means that we must always be accountable and transparent.

Trident Court East Moors Road
CF24 5TD

Tel/Ffôn: 02920 493387
Web/Gwe: Barnardos Cymru

Care and Repair Torfaen

Care & Repair Torfaen aims to enable older and disabled people residing within Torfaen to stay in their own home with increased comfort, warmth and security. This is done by either arranging repairs or adaptations to be carried out to homes or advising on such works.

Care & Repair Cymru is the national body that actively works to ensure that all older people have homes that are safe, secure and appropriate to their needs. This is achieved by listening to the needs and desires of older people and articulating this information to policy makers at the National Assembly for Wales. Care & Repair Cymru is able to access the needs of older people through the all Wales coverage of local Care & Repair Agencies.

Care & Repair Cymru ensures support to Care & Repair Agencies through a good practice and policy framework, that focuses on the housing, health and social care needs of older people.

Melin Homes Ltd Ty'r Efail Lower Mill Field

Tel/Ffôn: 0300 111 3333
Web/Gwe: Care and Repair Torfaen

Citizens Advice Bureau

Torfaen Citizens Advice Bureau offers free, confidential, independent, quality advice by trained advisers on:
Restructuring Debts
Rent arrears
Consumer Tax
Family problems
And much more.

Adviceline 03444 77 20 20
Advice ranges from filling in forms, negotiation, writing letters on client's behalf and representing at Social Security and Employment Tribunals and in the County Court for rent/mortgage repossessions and bankruptcy.

45 Gwent Square
NP44 1PL

Tel/Ffôn: 01633 876121
Web/Gwe: Citizens Advice Bureau

Hafod Care

Hafod Care is a charitable Housing Association that provides a wide range of housing and support services to over 1000 people each year across South East Wales. The Association provides care and support services to vulnerable people with a variety of needs.

As well as providing direct services we work closely with a range of statutory and voluntary partners to bring added expertise to our services. We strive to ensure all our services are provided fairly, and we work hard to encourage resident involvement using advocacy and group meetings. We value the diversity of our workforce and the individuals and communities with whom we work. Hafod Care Association is a member of the Hendre Group.

First Floor St Hilary Court
Copthorne Way

Tel/Ffôn: 029 2067 2300
Web/Gwe: Hafod Care

Samaritans (Newport and Gwent)

Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

Whatever you're going through, whether it's big or small, don't bottle it up. We are here for you if you're worried about something, feel upset or confused, or just want to talk to someone.

43 Stow Hill Newport
NP20 1JH

Tel/Ffôn: Freephone: 116 123
Web/Gwe: Samaritans (Newport and Gwent)

Shelter Cymru

Shelter Cymru is Wales's people and homes charity. We prevent people losing their homes by providing free, independent, specialist advice. Last year we helped nearly 16,000 people in housing need - a record number - and prevented homelessness in 86 per cent of cases where it was faced.

We believe that everyone has the right to a decent, secure home. Through our campaign Now Is The Time, we are calling for more homes that people can afford, greater support for anyone with housing problems or facing homelessness and for empty properties to be brought back into use.

Registered Charity Number: 515902

25 Walter Road

Tel/Ffôn: 0345 075 5005
Web/Gwe: Shelter Cymru


We are Solas and we provide housing and support for homeless young people, adults and families. We give people a safe place to live and support them to get their lives back on track.
We provide accommodation for homeless people and families across South East Wales from Newport to Chepstow to Pontypool to Abergavenny.

Exchange House The Old Post Office
High Street
NP20 1AA

Tel/Ffôn: 01633 664045
Fax/Ffacs: 01633 664046
Web/Gwe: Solas

South East Wales Racial Equality Council

SEWREC is a voluntary organisation based in Newport, but serving the whole of South East Wales. We provide:

Information, advice and support for individuals
Policy advice and training to public and voluntary sector bodies
Advice and support to community based organisations
Educational projects; and
Projects that bring communities together

137 Commercial Street Newport
South Wales
NP20 1LN

Tel/Ffôn: 01633 250006
Fax/Ffacs: 01633 264 075
Web/Gwe: South East Wales Racial Equality Council

Torfaen Voluntary Alliance

TVA is the voluntary council for the County Borough of Torfaen (a registered charity and company limited by guarantee). Our role is to support, promote, develop and represent voluntary and community groups in the county. TVA's challenge is to achieve an effective and professional service to the community which is second to none and which will be an example of good practice to the highest standards. This is our vision.

Portland Buildings Commercial Street

Tel/Ffôn: 01495 742420
Fax/Ffacs: 01495 742419
Web/Gwe: Torfaen Voluntary Alliance