Housing Association


If you are looking for social rented accommodation in Torfaen, you will need to register with Homeseeker.

(NB Torfaen Council no longer own any properties) 


What is Homeseeker?

Homeseeker is a common housing register for the allocation of social housing properties in Torfaen.  It is a partnership between Torfaen County Borough Council and:

Bron Afon Community Housing
Melin Homes
Charter Housing
Hafod Housing Association
Linc Cymru
United Welsh

Homeseeker is run as a Choice Based Lettings scheme. This means that applicants have the opportunity to see which properties are available to rent and can choose whether or not to express an interest in them. The process of expressing an interest is called bidding.

How does Homeseeker work?

Anyone wishing to join the register must complete an online application formFull instructions on how to register and bid for properties are available on the Homeseeker website. If you do not have internet access, you can receive help by phoning 01495 742409.

Once registered with Homeseeker you will be able to:

  • View weekly advertisements with details of all properties available for rent
  • View and search for properties online
  • Bid for properties online (subject to certain criteria, e.g. number of people in family, age)
  • Update and renew your registration online
  • Contact us and leave messages on the website

When someone applies to join Homeseeker, their application is prioritised based on their level of housing need. Homeseeker uses different 'Bands' to measure the different levels of need, so the greater the need, the higher the band. 

Once an application has been registered and banded, the applicant will be issued with a registration number and they can then start to Bid. An applicant can bid on up to 4 properties in each weekly advert.

When all bids have been received and the advert has closed, applicants are placed on a shortlist. Your place on the shortlist will depend on your band and 'effective date'. 

There are a number of ways to bid:

Already registered with Homeseeker?

To ensure the Homeseeker register is up to date, a re-registration process is carried out monthly. Homeseeker contact every applicant on the anniversary of their registration date, to ask whether they wish to remain on the register and to update their application with any changes of circumstance. Contact will be made via email (if an email address has been provided) or via letter.

Once you receive this letter or email - DO NOT IGNORE IT.
Failure to re-register within 28 days will result in the removal of your application from the Homeseeker Register. If this happens, you will lose your waiting time and you will have to register a new application. No reminder correspondence will be sent.

For further information about re-registration contact the Homeseeker team directly.

Waiting Time Calculator

If you want to find out, approximately, how long it might take to get a Housing Association Property on our Homeseeker Register please use our Waiting Time Calculator

Other options

There is a severe shortage of affordable homes in Torfaen and most Homeseeker applicants will have to wait a long time for a property, especially if you are in a low priority band. So you may wish to consider some alternative housing options. The Housing Options Wizard is a personalised service that gives you housing options based on your circumstance. Some of these options may incude:

Seren Living Letting Agency

If you are a landlord who would like to have their property rented and managed by a Housing Association, then Seren Living may be able to help.

Area Profile

Homeseeker Website

Bron Afon Community Housing

Melin Homes

Charter Housing

Hafod Housing

Linc Cymru

United Welsh

Waiting Time Calculator

Housing Options Wizard

House Swapper

Seren Living